Transforming Performance Management Across a Multi-Business Construction Group

SECTOR Construction & Engineering

SOLUTION Performance Management Transformation & Digital Implementation

Moving from a performance framework to an integrated, digitally enabled process that could operate across multiple businesses.

THE CHALLEGE

A leading UAE construction group needed to transform performance management across multiple businesses, each with different organizational structures, roles and operational requirements.

The challenge extended well beyond designing a performance management framework. The organization needed consistent performance standards at Group level while retaining the flexibility required by individual businesses.

THE REAL BUSINESS QUESTION

How do you create one performance philosophy that remains practical across different businesses and then translate it into a system people can actually use?

OUR APPROACH

MENTOR worked closely with Group HR, business leadership, HR teams and technology stakeholders to design and implement an integrated performance management approach.

·        Performance management framework and governance.

·        Performance cycles, review processes and SMART objective setting.

·        Business-specific objectives and reporting requirements.

·        Behavioural, technical and leadership competency integration.

·        Performance rating methodology and calibration governance.

·        Organizational and reporting hierarchy requirements.

·       Digital performance management system requirements, configuration and workflow refinement.

·        User acceptance testing, issue resolution and implementation support.

·        HR and manager enablement throughout the performance cycle.

From Framework to Digital Implementation

A central part of the engagement was translating the agreed performance methodology into a functioning digital Performance Management System.

MENTOR worked between HR, business stakeholders and the technology team to convert business requirements into system functionality, test workflows, resolve implementation issues and refine the platform as operational requirements emerged.

DIAGNOSE

DESIGN

CONFIGURE

IMPLEMENT

ENABLE

SUPPORT

THE IMPACT

The engagement established an integrated foundation for managing employee performance across a complex multi-business environment.

It connected performance philosophy with objectives, competencies, reporting relationships, governance and technology creating a process designed to operate in the real organization, not only on paper.

ONE PERFORMANCE PHILOSOPHY. MULTIPLE BUSINESS REALITIES.

Successful performance transformation requires people, process, technology, data and leadership to work together